Refund & Cancellation Policy
Last Updated: October 13, 2026 • Black Fox The Coffee House
1. Overview & Craft Commitment
At Black Fox: The Coffee House (“Sanctuary”, “Café”) we hold our hospitality, bean extraction, and kitchen standards to the highest caliber.
This Refund & Cancellation Policy sets forth the binding rules governing food and drink cancellations, event workshops, prepaid Black Card wallet balances, table reservations, and third-party delivery reconciliations.
2. Food & Artisanal Beverage Orders (Dine-In & Takeaway)
Specialty coffees (Pour-Overs, AeroPress, espresso) and culinary plates (Ravioli, Picante Pizza, Mexican Hot Pot, Sourdough) are perishable goods crafted on demand.
You may cancel an order for an immediate 100% refund only if the cancellation is verbally communicated to the cashier/barista before the order ticket is accepted by the Kitchen Display System (KDS) or barista station (typically within 60 seconds).
Once espresso extraction, manual brewing, or culinary cooking has commenced, orders cannot be cancelled, modified, or refunded, as fresh ingredients cannot be restocked or reused.
If an item served is contrary to your order specification, contaminated, or below our craft standards, our team will provide an immediate complimentary remake. If replacement is not feasible, an immediate full refund for that item will be processed.
3. Workshops, Cupping Flights & Special Event Bookings
- 24+ Hours in Advance: Cancellations submitted at least 24 hours prior to the event start time receive a 100% store credit voucher redeemable toward future workshops or cafe dining.
- Within 24 Hours / No-Show: Cancellations requested less than 24 hours prior or failure to attend are strictly non-refundable, as ingredient prep and seat allocations are finalized in advance.
4. Complimentary Table Reservations
Standard table bookings on our website are complimentary (zero booking fee). No monetary refund applies. Reserved tables are held for a maximum of 15 minutes past the booking slot before being automatically released to waiting walk-in patrons.
5. Third-Party Delivery Orders (Zomato & Swiggy)
For orders placed on Zomato or Swiggy, all refund requests, transit delays, missing items, or courier handling disputes must be submitted directly through the respective platform's customer support. Black Fox does not process direct refunds for aggregator orders.
6. Black Card Prepaid Wallet Balances
- Accidental Top-Ups: Erroneous wallet recharges reported within 24 hours (with unspent balance) are refundable to the original payment source.
- Unspent Wallet Balance Surrender: Guests who wish to surrender their Black Card membership and withdraw deposited cash balances may email
support@blackfoxtch.com. Balances are remitted to the verified source bank account within 7 to 14 business days. - Promotional Credits & Foxy Points: Reward points hold zero cash value and are non-refundable.
7. Settlement SLAs & Timeline Table
| Refund Category | Method | Standard SLA |
|---|---|---|
| In-Store Quality Dispute | Counter Cash / Instant UPI | Immediate at Counter |
| Card / UPI Gateway Reversal | Original Payment Source | 5 to 7 Business Days |
| Prepaid Wallet Surrender | Verified Bank Transfer / UPI | 7 to 14 Business Days |
| Duplicate Gateway Deduction | Bank / Gateway Auto-Reversal | 3 to 5 Business Days |
| Workshop (24h+ notice) | Store Credit Voucher | 24 Hours |
8. How to Submit a Refund Inquiry
To file an order dispute or balance refund inquiry, provide your registered mobile number, printed bill or WhatsApp ORDER_RECEIPT number, transaction ID, and reason for the dispute.
In Person: On-duty Floor Manager at Black Fox The Coffee House, Bhayli-Sevasi, Vadodara.
Email Concierge: support@blackfoxtch.com
WhatsApp: Reply to your digital receipt thread.